Shipping policy
Shipping Policy
Processing time
Orders are processed within 1–3 business days, excluding weekends and holidays. You’ll receive a confirmation email with tracking information once your order ships.
Where we ship
We currently ship within the United States. [We do not ship to P.O. boxes / APO/FPO addresses at this time.]
Shipping rates and delivery times
Shipping costs are calculated at checkout based on your order and location.
- Standard shipping: [3–7] business days
- Expedited shipping: [2–3] business days
- Free standard shipping on orders over $75
Delivery times are estimates and begin once your order ships. They aren’t guaranteed, since carrier delays can occur.
Tracking your order
Once your order ships, you’ll receive an email with a tracking number. If it hasn’t updated within 5 business days, please contact us.
Lost or stolen packages
We aren’t responsible for packages marked as delivered by the carrier. If your package shows as delivered but you can’t find it, check with neighbors and your local post office, then contact us and we’ll help you file a claim with the carrier.
Incorrect addresses
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect address, we’ll contact you to arrange reshipping, which may involve an additional shipping charge.
Questions
Contact us at customercare@yourspacetheory.com