Refund policy
Return & Refund Policy
Returns
We want you to love your purchase. If you’re not satisfied, you may return most items within 30 days of delivery for a refund or exchange.
To be eligible for a return, items must be unused, in their original condition, and in their original packaging. Please keep your proof of purchase.
Items that can’t be returned
- Items marked as final sale or clearance
- Gift cards
- Personalized items
How to start a return
Email us at customercare@yourspacetheory.com with your order number and the item(s) you’d like to return. We’ll reply with return instructions and the address to send your items to. Returns sent without contacting us first may not be accepted.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo of the item and packaging. We’ll send a replacement or issue a full refund at no cost to you.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether it’s approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post it.
Exchanges
The fastest way to get a different item is to return the original and place a new order.
Questions
Contact us at customercare@yourspacetheory.com